TERMS AND CONDITIONS OF GIFT VOUCHERS

I. DEFINITIONS

The terms used in the Terms and Conditions of Gift Vouchers (hereinafter referred to as the "Regulations") mean:

  • Gift Voucher - an electronic gift voucher issued to the bearer, entitling to purchase the service once from LIG Let it go, based in the Netherlands, at Halleystraat 63, 2563 The Hague within the agreed amount limit.
  • Publisher - Katarzyna Sierant, running a business under the name LIG Let it go, based in The Hague, 2563 Netherlands, at Halleystraat 63, entered into the National Register of the Dutch Chamber of Commerce and Industry under number 89019415, using the tax identification number (BTW) NL004681117B3047.
  • User - each holder and bearer of a Gift Voucher.
  • Services - services offered for sale by LIG Let it go.
  • Transaction - an operation performed using a Gift Voucher consisting in exchanging all or part of the amount available on the Gift Voucher for Services offered by the Publisher, which results in the consumption of the amount available on the Gift Voucher for the amount corresponding to the value of the Services purchased by the User.

II. PURCHASE AND ISSUING A GIFT VOUCHER

1. A gift voucher can be purchased by e-mail or by phone by placing an order to the e-mail address or telephone number provided below:

E-mail address: [email protected]
Phone numbers: +31 681052325 / +48 509686779

The order should contain the following details of the voucher buyer: name and surname, type of purchased Service, e-mail address for sending the Gift Voucher and, optionally, a note for the recipient.
You can buy one of two types of vouchers: "La Libertad" and "La Calma". Each User can purchase an unlimited number of vouchers.
2. The User has the option of purchasing a "La Libertad" gift voucher for the amount specified by the User, which can be used for selected Services within a year from the purchase of the voucher, or "La Calma" in the form of a voucher for a Service specified at the time of purchase, to be used within a year from the date of purchase.
3. The gift voucher is issued to the User on an electronic medium in the pdf file format. Sent to the e-mail address provided when placing the order. The User is not able to request an increase in the value of the Gift Voucher on a carrier that has already been issued beyond the initially paid and unused value.
4. Payment for the Gift Voucher may be made by transfer to the bank account number indicated by the Issuer. Payment for a Gift Voucher cannot be made using another Gift Voucher.
5. When purchasing a Gift Voucher, no discounts are taken into account, including those that the User may be entitled to in accordance with the Issuer's current discount policy.
6. A gift voucher within the meaning of applicable law is not an electronic payment instrument, nor is it an electronic payment card.
7. The Gift Voucher cannot be exchanged for cash (cash) in whole or in part, and the paid value of the Gift Voucher is not subject to interest.
8. Apart from cases specified by law, a Gift Voucher purchased from the Publisher is not returnable.
9. The Buyer of the Gift Voucher who is a consumer has the right to withdraw from the Gift Voucher sale agreement without giving any reason within 30 days from the date of conclusion of the agreement, if he has not started using the Gift Voucher by placing an order.
10. The Publisher does not issue duplicates of the Gift Voucher.

III. USE OF A GIFT VOUCHER

1. The "La Libertad" gift voucher gives the possibility of multiple purchases of Services from the Publisher.
2. The User may use the Gift Voucher immediately, from the moment of its purchase, i.e. the purchase of the Gift Voucher, but not longer than 12 months from its purchase.
3. To the extent compliant with the regulations, when redeeming a Gift Voucher, other discount vouchers, discount coupons or ID cards are not taken into account, the regulations of which exclude the use together with the Gift Voucher.
4. When redeeming a Gift Voucher, the User is not entitled to receive the change in cash when the value of the Goods received is lower than the current value of the Gift Voucher. The remaining, unused value of the Gift Voucher remains to be used by the User during the period of validity of the Gift Voucher.
5. If the price of the Service purchased by the User is higher than the amount of funds on the Gift Voucher, the User is obliged to pay the difference in price by transfer to the bank account number indicated by the Issuer.
6. The Publisher has the right to refuse to make a payment with a Gift Voucher in the event of a lack of funds on the Gift Voucher, expiry of the Gift Voucher's validity period, or temporary technical problems in the execution of the payment.
7. A gift voucher is a bearer voucher and can be transferred to another person who becomes its User from the moment of its transfer.
8. The user has the right to check the current value of the Gift Voucher to be used directly with the Issuer.
9. The gift voucher is issued in EURO.  
10. After the expiry date of the gift voucher, it ceases to be active and does not entitle to make further purchases. If, despite the expiration of the Gift Voucher, unused amounts remain on it, these amounts are not refundable and may not be the subject of any claims by the User.
11. The User is responsible for the correct use and safety of the Gift Voucher. The Publisher is not responsible for Gift Vouchers that have been lost or whose carrier, after being handed over to the User, was damaged or destroyed for reasons other than those attributable to the Publisher. In the event of loss (including theft), damage or destruction of the Gift Voucher carrier referred to above, the Gift Voucher cannot be replaced.

IV. COMPLAINTS

1. A complaint can be submitted electronically by sending an e-mail.
2. The complaint should contain: name and surname, contact details, circumstances justifying the complaint, as well as a specific request of the User related to the complaint. It is recommended to attach documents to the complaint that justify it and may be helpful in settling the complaint.
3. If the data or information provided in the complaint need to be supplemented, before considering the complaint, the Publisher asks the User submitting the complaint to supplement it in the indicated scope.
4. The Publisher considers the case within 14 days from the date of receipt of a properly prepared complaint. The User will receive information on how to handle the complaint by e-mail, to the e-mail address provided by him in the message regarding the complaint. In the event of rejection of the complaint, the Publisher will notify the User about it, giving the reasons for this decision.
5. In the event of a complaint regarding a Gift Voucher damaged to the extent that it prevents its proper use, the User is obliged to remove from the information carrier all files on which the Gift Voucher was issued.
6. In the event of a positive consideration of the complaint, the Publisher will send the User a new Gift Voucher with a value equivalent to the funds accumulated on the Gift Voucher under complaint. The period of validity of the Gift Voucher will be at least equal to the period of validity of the Gift Voucher claimed.
7. A user who is a consumer may use extrajudicial means of dealing with complaints and pursuing claims, including:
– may refer the matter to a permanent amicable consumer court with a request to settle the existing dispute;
– mediation proceedings for the amicable settlement of the dispute;
– take advantage of free assistance on out-of-court dispute resolution and redress;
– may use the European ODR (Online Dispute Resolution) platform available at ODR.

V. FINAL PROVISIONS

1. The content of the Regulations is available on the Publisher's website, as well as at the Publisher's office.
2. In the event of changes to these Regulations, the Publisher will inform the Participants on the Publisher's website.  
3. The Regulations enter into force from the date indicated in its amendment, not shorter than 7 days from the date of its announcement by the Publisher, with the proviso that changes of a technical and information nature or those that do not affect the deterioration of the Participants' situation may take place within shorter.
4. In the event of non-compliance of the provisions of the Regulations with the mandatory provisions of law, these provisions shall apply instead of the provisions of the Regulations, and the remaining part of the Regulations shall remain in force.

APPENDIX 1

INFORMATION CONCERNING THE RIGHT OF WITHDRAWAL FROM THE CONTRACT

Right of withdrawal

You have the right to withdraw from this contract within 30 days without giving any reason.

The deadline to withdraw from the contract expires after 30 days from the day on which you came into possession of the Gift Voucher

To exercise your right of withdrawal, you should inform:

Katarzyna Sierant, running a business under the name LIG Let it go, based in The Hague, 2563 Netherlands, at Halleystraat 63, entered into the National Register of the Dutch Chamber of Commerce and Industry under number 89019415..

– by sending a message by e-mail to the following address: [email protected].

You can use the model withdrawal form, but it is not mandatory.

In order to meet the deadline to withdraw from the contract, it is enough for you to send information regarding the exercise of your right to withdraw from the contract before the deadline to withdraw from the contract.

The right to withdraw from the contract is not entitled to the consumer in relation to the provision of services, if the customer has fully performed the service with the express consent of the consumer, who was informed by after the commencement of the service, that after the performance of the service by the customer, he will lose the right to withdraw from the contract.

Consequences of withdrawing from the contract

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivering the Gift Voucher, immediately and in any event not later than 14 days from the day on which we are informed about your decision to exercise your right to withdraw from this contract.

We will refund the payment using the same means of payment that you used in the original transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees in connection with this return.

Please send back or give us the Gift Voucher immediately, and in any case no later than 14 days from the day on which you informed us of your withdrawal from this contract. The deadline is met if you send back the Gift Voucher before the period of 14 days has expired.

You are only responsible for any reduction in the value of the Gift Certificate resulting from its use other than what is necessary to establish the nature, characteristics and functioning of the Gift Certificate.

WITHDRAWAL FROM THE CONTRACT TEMPLATE

(This form should be completed and sent ELECTRONICALLY to the following address: [email protected] only if you wish to withdraw from the contract.)

  • Recipient: Katarzyna Sierant, running a business under the name LIG Let it go, based in The Hague, 2563 Netherlands, at Halleystraat 63, entered into the National Register of the Dutch Chamber of Commerce and Industry under number 89019415. 
  • I/We(*) hereby give notice(*) of my/our withdrawal from the contract of sale of the following items:

    - Order number

    ____________________________________________

    - E-mail address
    ____________________________________________

    – Date of contract conclusion(*)/receipt(*)
    ____________________________________________

    – How to return the payment
    (e.g. bank account number)
    ____________________________________________

    – Name of the consumer(s)
    ____________________________________________

    – Date
    ____________________________________________

(*) - delete where not applicable

This version of the Terms and Conditions of Gift Vouchers is valid from May 22, 2023.

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