TERMS AND CONDITIONS FOR THE PROVISION OF SERVICES AND THE CLAUSE REGARDING PERSONAL DATA PROCESSING

Art. 1 GENERAL PROVISIONS

1. The owner and administrator of the lig-letitgo.com website is LIG Let it go (hereinafter referred to as the "Service Provider") with its registered office in the Netherlands, at Halleystraat 63, 2563 The Hague, entered into the National Register of the Dutch Chamber of Commerce and Industry under number 89019415, using the tax identification number (BTW) NL004681117B3047.
2. The Terms and Conditions (hereinafter referred to as the "Regulations”) apply to services in the form of sessions (consultations) provided online and stationary in the field of decluttering space.
3. Each person ("Client"), before starting to use the services of LIG Let it go, is obliged to read these Regulations. Written (e-mail) acceptance of the individual offer sent by the Service Provider means acceptance of the provisions of the Regulations by the Client.
4. All services provided on the website are subject to the Regulations, with the exception of promotions, loyalty programs and others described in Art. 3 lit. b) point 3, which in the event of their organization will have separate regulations.
5. These Regulations were adopted on October 16, 2023.
6. The Service Provider reserves the right to change the Regulations.

Art. 2 TYPES AND SCOPE OF PROVIDED SERVICES

1. The Service Provider provides services in the form of online consultations, stationary consultations, consultations in electronic form - by e-mail and/or via electronic forms and instant messengers.
2. Each consultation, regardless of the form of its implementation, constitutes a service within the meaning of these regulations and is payable, except for a 30-minute initial conversation before purchasing the service. The total duration of the session may not exceed the time of the service purchased by the Client. Exceeding the purchased time will be subject to additional fees. 

Art. 3 DETAILED TERMS OF USE OF THE SERVICES

a) Client's statements
1. By participating in the sessions, the Client receives knowledge and methods of operation in the field covered by the sessions. This information will also be included in the materials made available to the Client. The Service Provider is not responsible and does not guarantee the Client the achievement of the assumed effects related to the thematic scope of the session. The Client is responsible for the use of the methods of action presented to him, with particular emphasis on using them in a manner inconsistent with the instructions of the Service Provider.
2. The Client declares that he will not make any claims in relation to the activities and events in which he participated.
3. The Client who will participate in sessions organized by the Service Provider declares that he will not record, reproduce, preserve or distribute them in any form. All materials authored by the Service Provider are protected by copyright and made available to the Client for private use only. Materials produced by the Service Provider may not be sold, resold or made publicly available to persons not participating in sessions conducted by the Service Provider. Failure to comply with the above prohibition will result in criminal and financial liability.
4. The Client agrees to receive digital content that is delivered via e-mail as an attachment in PDF format or WORD file format (DOCX / DOC).

b) Statements of the Service Provider
1. The Service Provider reserves the right to produce, reproduce and process videos, audio recordings, photos, publications and any other materials related to sessions conducted by it, to the exclusion of any other entities.
2. The Service Provider is not responsible for the unlawful use of its logo, business name, content of materials, personal data of the Service Provider by other persons who have used them for their purposes.
3. Promotions organized by the Service Provider, such as loyalty discounts, package discounts and other occasions, cannot be combined.
4. The sessions organized by the Service Provider may be attended by Client who are over 18 years old.
5. The Service Provider may refuse to provide the Client with a service or consultation if:
⎯ there is a presumption that the Client is a minor or insane;
⎯ the Client's behavior proves that he is under the influence of: alcohol, drugs, narcotics, psychotropic substances, other substances with effects similar to the above-mentioned or the Client's behavior is offensive or violates personal rights;
⎯ the performance of the service would violate applicable law or ethical principles, or would violate the rights of third parties;
⎯ The Client fails to send the completed questionnaire and photos of the rooms being the subject of the selected service within the required time (before the first session).
6. The Service Provider is obliged to keep secret all information acquired in connection with the provision of services under the threat of criminal and civil liability. This obligation is not limited in time.
7. Information on personal data processed by the Service Provider, including in particular the purposes of processing and the rights of data subjects are specified in the Privacy Policy and Cookies of LIG Let it go.
8. The Service Provider may use photos and video recordings by the Client only after prior written consent from the Client (in the form of an e-mail) for the use of these materials.

Art. 4 PRELIMINARY INFORMATION AND ACCEPTANCE OF THE OFFER

1. 1. Potential clients can get free initial information, which includes:
– reply to the first e-mail sent by the Client;
⎯ response to the inquiry sent by the Client via the contact form on the lig-letitgo.com website;
⎯ booking a free, approx. 30-minute call via: the calendar on the lig-letitgo.com website, or information sent via the application form, or a direct e-mail sent to the following address: [email protected].
2. The purpose of the initial information is for the Client to obtain basic information on the use of LIG Let it go services and to verify the Client's situation and assess the possibility of cooperation between the Client and the Service Provider. As part of the initial information, the Client also receives initial information about the expected cost of services possible to be provided in his case, with the reservation that with further, more detailed analysis, the cost of the offer may change.
3. After completing the initial (free, approx. 30-minute consultation), the Client receives an offer by e-mail, individually tailored to the Client's needs, along with these Regulations. Each offer is valid for 2 calendar days following the date of sending the offer. After accepting the offer and the provisions of these Regulations, the Client is obliged to make a payment within the next 48 hours using the data provided in the e-mail correspondence and select the date of the first session.
4. The Client reserves the date of the first session by sending an e-mail to [email protected] with the proposed date and time of the meeting, taking into account the availability of the Service Provider visible in the calendar in the Calendly application located on the website www.lig-letitgo.com. The reservation is valid after the Service Provider confirms availability in the form of a return e-mail.
5. The contract is considered concluded after the Service Provider confirms the date of the first session in the form of a return e-mail. Acceptance of the offer and payment of the fee means that the Client consents to the commencement of the provision of the service before the expiry of the 14-day period for withdrawal from the Agreement, and therefore declares that he or she knows that such consent results in the loss of the right to withdraw from the contract as to part of the service provided taking into account Art. 12 section 1 of the Regulations. The customer is not entitled to withdraw from the contract in cases specified in Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights and Directive 1999/44/EC of the European Parliament and of the Council of 25 May 1999 on certain aspects of the sale of consumer goods and related guarantees.
6. In the case of the "LET IT GO" package, it is possible to pay in installments (2 installments). The first installment is payable within the next 48 hours after acceptance of the offer and the provisions of these Regulations. The second tranche is payable according to the deadline indicated on the proforma invoice, no later than within 2 calendar days after the 6th session from the above-mentioned package. If payment is not made within the agreed deadline, the Client loses the right to use the remaining part of the "LET IT GO" package. 
7. The Service Provider reserves a period of 3 working days to prepare and send a summary presentation and/or a "TO DO" list from the date of completion of each session in the selected package.

Art. 5 "DECLUTTERING" PACKAGE

1. The scope of services provided as part of the package includes:
⎯ approx. 30-minute (free) initial interview;
⎯ survey analysis;
⎯ 4 online sessions (each session lasting 55 minutes);
⎯ summary of the session in the form of a presentation and/or an action plan/“TO DO” list individually tailored to the Client's needs;
⎯ one-time e-mail contact after each session;
⎯ constant substantive and mental support during the term of the package.
2. During the first session in the "DECLUTTERING" package, the Client selects the date of the next meeting, and the Service Provider confirms this date by e-mail. There must be no more than 1 week between one interview date and the next. In exceptional cases, this period may be extended by an additional week.

Art. 6 "LET IT GO" PACKAGE

1. The scope of services provided as part of the package includes:
⎯ approx. 30-minute (free) initial interview;
⎯ survey analysis;
⎯ 12 online sessions (each session lasting 55 minutes) and a 55-minute support conversation;
⎯ summary of the session in the form of a presentation and/or an action plan/“TO DO” list individually tailored to the Client's needs;
⎯ constant, unlimited e-mail contact throughout the LIG process, i.e. until the last, 12th session;
⎯ constant substantive and mental support during the term of the package.
2. During each session in the "LET IT GO" package, the Client selects the date of the next meeting, and the Service Provider confirms this date by e-mail. There must be no more than 1 week between one interview date and the next. In exceptional cases, this period may be extended by an additional week.
3. The support conversation takes place no later than 5 weeks after the last, 12th session, but not earlier than 3 weeks after the last, 12th session. The date of the support conversation is set by the Client by sending an e-mail to [email protected] with the proposed date and time of the support conversation after the Client has previously checked the availability of the Service Provider visible in the calendar in the Calendly application located on the website www.lig-letitgo.com, no later than 7 calendar days following the date of the 12th session. If the Client does not book a date for a support conversation, the Client loses the opportunity to have a support conversation.

Art. 7 CONCLUSION AND TERMINATION OF THE AGREEMENT

1. Written (e-mail) acceptance of these regulations and the offer sent by e-mail is equal to concluding the Agreement.
2. In the absence of payment within 48 hours of the written acceptance of the offer, the contract is terminated.
3. The Client may withdraw from the contract until the payment is made after prior notification of the will to withdraw from the contract on the terms set out in these Regulations. The Client acknowledges that he will comply In the event of the service being provided by the Service Provider, it is not possible for the Client to withdraw from the contract.
4. After the Service Provider receives confirmation of payment by the Client, the Client is obliged to send the completed questionnaire to the Service Provider no later than 48 hours before the planned first session. At the same time, failure to deliver the survey within the time limit set by e-mail may result in resignation from the service by the Service Provider.

Art. 8 PAYMENT AND TRANSACTION SETTLEMENT

1. Fees for services provided by the Service Provider are collected in advance in a non-cash form by making a payment to a bank account. As the title of the transfer, enter the name of the selected package via the quick payment system.
2. The Client makes a payment in EUR (euro).
3. The Price List available on the lig-letitgo.com website applies to all Clients. A Client who has paid for a service or package of services has the right to receive an invoice.
4. If the offer and the provisions of these regulations are accepted, the Client is obliged to pay the appropriate fee within 48 hours of the written consent to accept the offer sent by the Service Provider. Failure to pay the fee for the service within 48 hours from the e-mail acceptance of the offer and these Regulations will result in automatic cancellation of the service reservation and/or performance of activities related to the service.
5. The fee for the additional session and the supplementary session must be paid up to 48 hours before the scheduled session. In the absence of payment, the booking of the service and/or the performance of activities related to the service will be automatically canceled.
6. In the case of prepayment to the bank account, the session is considered confirmed after the payment is credited. If the prepayment is not made, the service is considered unconfirmed.
7. If the Client, after concluding the contract and making the payment, is unable to participate in the session on the previously agreed date, but will inform the Service Provider of this fact in writing (electronically) up to 48 hours before the planned session, specifying the proposed date and time after the Customer has checked the availability of the Service Provider visible in the calendar in the Calendly application located on the website www.lig-letitgo.com, Client will be able to hold a session on the next date of his choosing, maintaining the dates specified in these Regulations.

Art. 9 RETURNS

1. A refund of the money paid is not possible except in the cases provided for by law.
2. In the event of booking a service date and not informing the Service Provider about the absence or willingness to change the date at least 48 hours before the agreed date, the Service Provider reserves the right to return the fee charged to the Client in the form of the price of an additional session applicable in a given package, reduced by 15% of its price .
3. Each service is preceded by setting and booking its date. If the Client does not contact the Service Provider at the agreed time of the service and within the next 15 minutes, and the Service Provider is ready to provide the service, then there is no obligation to return the fee paid by the Client and it means that the service has been properly performed.
4. In the event of cancellation or postponement of the visit by the Service Provider, the Client will be informed by e-mail about the change. If the change conflicts with the Client's dates and falls at least 48 hours before the previously agreed date, and the Client confirms that it is not possible to participate in the consultation or use the service, the Service Provider will reimburse the cost of a single session equal to the price of an additional session in a given package. In such cases, the Service Provider reserves the right to offer the Client a discount in the form of another, one-off, free consultation or service on the same terms as the canceled consultation or service. The deadline for the free consultation or service will be set by the Service Provider in consultation with the Client.
5. If the Service Provider is late for the agreed session, it will take place for the full time of the agreed session as soon as possible or in the absence of the Client's consent to postpone the session, the appropriate part of the fee will be refunded, calculated at the average hourly rate for the session. The Service Provider may set another date of the session convenient for the Client within the fee paid by the Client.
6. The next session may take place within 2 weeks from the date of the preceding session. After this date, if the Client does not request the agreed service by e-mail, providing the proposed date and time after the Client has checked the availability of the Service Provider visible in the calendar in the Calendly application located on the website www.lig-letitgo.com, the service will be deemed to have been completed. The Client has the right to purchase a new service in accordance with the price list.
7. Any changes regarding the date of consultation or performance of the service should be reported in writing via e-mail to the following e-mail address: [email protected], taking into account the deadline mentioned earlier.
8. The Client purchasing services declares that he/she agrees to the sending of invoices and corrections of invoices electronically. Therefore, the Client is obliged to provide the Service Provider with an e-mail address for sending the invoice or its corects. The Service Provider issues an invoice for payment ONLY to the PAYER's data provided in the payment details.

Art. 10 COMPLAINT PROCEDURE

1. If the Client believes that the way of performing the service is not in accordance with the contract or has other concerns regarding the way of performing the service, he has the right to file a complaint.
2. Complaints should be submitted by e-mail to the following address: [email protected] within 7 days from the date of service performance or from the date on which the service was to be performed in accordance with the agreement of the parties.
3. The complaint should contain at least the Client's identification data, the scope of the complaint and the reasons for its submission, date and signature of the complainant.
4. Complaints will be considered within 14 days from the date of receipt of the complaint. Within this period, a return e-mail will be sent to the Client containing a response to the complaint submitted by him.
5. If the Client's complaint is considered justified, the Service Provider may offer the Client a different form of service performance or another service of the same value as the service advertised by the Client, in line with the Client's expectations, or if this is impossible, may return part or all of the Client's the fee paid by the Client less the cost of previously held sessions. Failure to respond to the complaint is treated as acceptance of the complaint. If the complaint is rejected, the Client has the right to pursue his claims in court.
6. In the event that the Client does not agree with the way of considering his complaint, he has the right to bring an action to a common court.

Art. 11 SPECIAL CONSUMER RIGHTS

1. The User who is a consumer has the right to withdraw from the contract within 14 days of its conclusion. To submit a statement, it is sufficient to send it within 14 days of concluding the contract. The statement of withdrawal should be submitted in writing and sent to the following address: [email protected]. The Client is not entitled to withdraw from the Agreement with respect to the part of the service already provided, if within 14 days from the conclusion of the agreement, he agrees to start providing the service by the Service Provider.
2. In the case of consumers, complaints can only be submitted by e-mail to the following address: [email protected] within 14 days from the date of service performance or from the date on which the service was to be performed according to the agreement of the parties. The complaint should contain the Client's designation (name, surname - so that the Service Provider can identify the complainant) and a description of the reservations as to the manner of performing the service. Complaints will be considered within 14 days from the date of receipt of the complaint and within this period the Client will receive a response to the complaint submitted by him.
3. The competent court to settle any disputes with the Client who is a Consumer, and related to the performance of contracts concluded on the basis of these Regulations, is the court with material and local jurisdiction according to the provisions of civil procedure.
4. Consumers are bound by the Regulations in the wording applicable on the date of purchase of a specific service.

Art. 12 TECHNICAL REQUIREMENTS FOR THE SERVICES

1. In order to properly and fully use the services, Client should have a device with access to the Internet. Internet speed should ensure unhindered use of the service..
2. The Service Provider stipulates that if the User's device (computer, tablet or mobile) does not meet the technical parameters described above, or does not have access to the Internet, taking into account point 1 above, the service may not be performed properly.
3. The Service Provider is not responsible for the inability to use the services offered due to faulty functioning of the ICT or telecommunications systems of the Client or the Service Provider, as well as for damages resulting from the malfunctioning of devices or its software on the part of the Client or the Service Provider.

Art. 13 FINAL PROVISIONS

1. These Regulations constitute an integral part of the contract.
2. The Service Provider reserves the right to change the content of the provisions of these Regulations. Any changes to these regulations must be announced on the website www.lig-letitgo.com, and their entry into force begins on the day of the announcement of changes on the website in the form of a consolidated text of the Regulations. Clients are bound by the content of the Regulations from the date of conclusion of the contract.
3. The Client acknowledges that it is possible to use out-of-court dispute resolution methods, including arbitration, mediation and arbitration, the rules of conduct and access to procedures of which are specified by the relevant arbitration, mediation and arbitration centers and result from the applicable law.

PERSONAL DATA PROCESSING CLAUSE

1. A clause on expressing consent to the processing of personal data
I hereby consent to the processing of my personal data by LIG Let it go with its registered office in the Netherlands, at Halleystraat 63, 2563 The Hague, entered in the National Register of the Netherlands Chamber of Commerce and Industry under number 89019415, using the tax identification number (BTW) NL004681117B3047, in the form of: name, surname, e-mail address, telephone number for the purpose of:
– contact with the client,
– risk management, including the risk of delay in payment of receivables,
– sending the offer and these Regulations by e-mail,
– sending session summaries and an action plan by e-mail.
At the same time, I acknowledge that I have the right to access my data and the right to rectify, delete, limit processing, the right to transfer data, the right to raise objections, in the case of data obtained as a result of consent - the right to withdraw consent at any time without affecting on the lawfulness of processing based on consent before its withdrawal.
The consent is valid for each use of the services provided by the above-mentioned company.

2. Information clause:
In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC, I inform that:
1. The administrator and recipient of your personal data is LIG Let it go with its registered office in the Netherlands, at Halleystraat 63, 2563 The Hague, entered into the National Register of the Dutch Chamber of Commerce and Industry under number 89019415, using the tax identification number (BTW) NL004681117B3047.
2. Your personal data will be processed in order to:
– contact with the client,
– risk management, including the risk of delay in payment of receivables,
– sending the offer and these Regulations by e-mail,
– sending session summaries and an action plan by e-mail.
3. Your personal data will be stored for the period resulting from applicable law (archiving regulations). In the case of personal data obtained on the basis of consent, these data will be stored for the period indicated in the consent.
4. You have the right to access your data and the right to rectify, delete, limit processing, the right to transfer data, the right to object, in the case of data obtained as a result of consent - the right to withdraw consent at any time without affecting the compliance with the right to processing, which was made on the basis of consent before its withdrawal.
5. You have the right to raise a complaint with the supervisory authority when you feel that the processing of your personal data violates the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of private clients with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC.
6. Providing your personal data is voluntary. The consequence of not providing personal data will be the inability to perform the service. Providing additional data, not resulting from legal provisions, is voluntary.
7. The data controller does not intend to transfer personal data to a third country or an international organization.

I confirm that I have read and accepted the Regulations and the Clause regarding the processing of personal data.

…………………   ………………..…………………

    date & signature

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